Home > Licensee Resources > Portal

Online Portal

 

Our online portal provides licensees access to various Council services. Currently, licensees have access to the following services online:

 

All Portal Users

  

Corporate Licensees
  • Update your contact information 
  • Pay fees owing for existing licensees/new applications
  •  View/print your licence certificate
  •  View/print receipts
  • Complete your annual filing (available when filing is open)
  
  • Add and manage account delegates
  • Add/remove ATRs
  • Manage bulk filing payments (available when filing is open)
 
Log into the Online Portal



How to Log into Your Account

Log into your portal account using your user name and password. You do not need to create a new account, and you do not require a PIN. Your user name is the email address that you have on file with Council. If this is the first time that you are logging into your account, your temporary password is your date of birth (MMDDYYYY). The system will prompt you to change your password after your first log in.

 

How to Reset Your Password

On the portal login screen, click on “I’ve forgotten my password.” Type in the email address associated with your account. You will need to provide the answer to your security question. A temporary password will be sent to you via email. When you log into the portal with your temporary password, the system will prompt you to change it.

 

How to Register for an Account

If you do not have a portal account or you no longer have access to the email address associated with your account and can therefore not use the "I've forgotten my password" option, you can register for a new acccount. Click on "Register for an Account" from the portal login screen. Fill in the required account information, then click on "Add New or Existing Contact to Account." On the following screen, the name, birthdate and email address entered must be an exact match to the information in Council's database or your licence record will not display once you log into your portal account. 

 

How to Manage Delegates

Corporate licensees have the ability to add delegates to their portal account. From the main menu, click on "Manage delegates," then "Add a Delegate." Enter the name and email address for your account delegate and select which items you would like the delegate to manage on your behalf. The system will send an email and the delegate will need to log into the portal (and create a portal account if one is not already created) in order to accept the invitation. Permissions can be revoked or amended at any time through the portal.

Frequently Asked Questions - Online Portal

You no longer need a PIN to set up your account. All current licensees can access the portal with their user name or email, and their password. Your user name is the email address that you currently have on file with the Insurance Council, or a unique ID created by you on your first login.

If you no longer have access to the email address that was associated with your portal account, you can register for a new account by following the steps noted above.

Your user name is the email address that you currently have on file with the Insurance Council, or a unique ID created by you on your first login.
On the login screen, click on the “I've forgotten my password” button on the right-hand side of the window and follow the prompts to reset your password. The system will send you an email containing a temporary password and will prompt you to change your password when you log in.

You may have a different email address on file with Council. If you’ve logged into the portal before, then you’ll need to use the email address associated with the account in order to reset your password.

A default security question and answer is assigned to all new accounts. The default question is set to "What year is it?" and the answer may be "2019" or "2020" depending on when your account was created.

Please make sure to update the default security question with your own unique question and answer.  You can do this by logging into your account, and clicking on "Update my portal login information."
You can update your security question and answer at any time by logging into your account and changing the settings under "My Account" in the menu. 

Accounts are set-up with a default question and answer. When logging in for the first time, please be sure to change the default to your own unique question and answer. 
From the main menu, click on Update my contact information.
Click on Edit Contact, make the required changes, and click Save.
Click on Manage Addresses, Edit Address, then Save. Please edit existing addresses instead of adding new addresses, unless you need to add a new address type. Your service address is the one that Council will use to send written correspondence.
Only Royal Bank and TD participate in Interac Online, so only cards from these two financial institutions can be used to pay by debit online. 
You will need to register for a new account, following the steps noted above. When linking your licence, remember that the email address that Council has on file for you may be your old work email address and the system requires that your information match exactly in order to correctly link your new portal account to your licence record in Council's database. 

We recommend that you use a personal email address with your portal account or ensure that you update your contact information on the portal whenever your information changes.