Online Portal

Our online portal provides licensees access to various Council services. Currently, licensees can do the following online:

  • Update your contact information 
  • Pay fees owing for existing licensees
  • Complete your annual filing (available when filing is open)


How to Log into Your Account

Log into your portal account using your user name and password. You do not need to create a new account, and you do not require a PIN. Your user name is the email address that you have on file with Council. If this is the first time that you are logging into your account, your temporary password is your date of birth (MMDDYYYY). The system will prompt you to change your password after your first log in.


How to Reset Your Password

On the portal login screen, click on “I’ve forgotten my password.” Type in the email address associated with your account. You will need to provide the answer to your security question. A temporary password will be sent to you via email. When you log into the portal with your temporary password, the system will prompt you to change it.

Log into the Online Portal

You no longer need a PIN to set up your account. All current licensees can access the portal with their user name or email, and their password. Your user name is the email address that you currently have on file with the Insurance Council, or a unique ID created by you on your first login.

Your user name is the email address that you currently have on file with the Insurance Council, or a unique ID created by you on your first login.
On the login screen, click on the “Forgot my password” button on the right-hand side of the window and follow the prompts to reset your password.

You may have a different email address on file with Council. If you’ve logged into the portal before, then you’ll need to use the email address associated with the account in order to reset your password.

A default security question and answer is assigned to all new accounts. The default question is set to "What year is it?" and the answer is "2019".

Please make sure to update the default security question with your own unique question and answer.  You can do this by logging into your account, and changing the settings under "My Account" in the menu.
You can update your security question and answer at any time by logging into your account and changing the settings under "My Account" in the menu. 

Accounts are set-up with a default question and answer. When logging in for the first time, please be sure to change the default to your own unique question and answer. 
Once you're logged into your account, click on "My Account" in the grey bar on the homepage. Click on "Action" next to one of your addresses, and then click "Edit" from the dropdown. This will take you to a screen where you can update all of your contact information. Please note that you will need to save changes on two screens (the second one is after you see the green text "contact address updated successfully") in order for the changes to take effect.
Only Royal Bank and TD participate in Interac Online, so only cards from these two financial institutions can be used to pay by debit online. However, we do accept Interac cards from all financial institutions on location at our office.
Please send an email to portal@insurancecouncilofbc.com and include your full legal name and date of birth with your request to update your email address. We recommend that you use a personal email address with your portal account or ensure that you update your contact information on the portal whenever your information changes.